Refunds & Returns
In the event of defective goods, a refund shall be issued for any item returned within 14 days of purchase, providing the goods have not been damaged or used by the customer. All goods returned will only be accepted if they are returned in their original packaging and in a clean and dry condition.
Refunds will be made for any items returned (at customers expense) which are unused and not damaged (unless faulty), within 14 days of receiving them.
Products Tack 2 Tail is unable to refund unless faulty:
Personalised and ‘Special Order’ items, DVD's, CD's, Videos, Underwear, Computer software.
Please note that personalised and ‘Special Order’ items cannot be cancelled once the order has been processed.
Please complete the returns form before returning your item(s)
Please return to Tack 2 Tail at Rhoshelyg Farm, Drefach, Llanelli, Carmarthenshire SA14 7AN. Please enclose the original order/return form with the goods.The cost of return postage, insurance or any loss is the responsibility of the customer.